Privacy Policy
Welcome to Toypool
Thank you for choosing Toypool. We operate toypool.in, India’s toy-sharing and subscription platform based in Bengaluru, Karnataka. Toypool is owned and operated by Toypool (the Company, we, our, or us).
We understand that parents trust us with the personal information of their families. This Privacy Policy explains clearly what information we collect, how we use it, and the choices you have. By using our platform, website, or services, you agree to the practices described in this policy.
This Privacy Policy applies to all users of toypool.in, including parents, guardians, and any individuals who access or use our platform. Please read it carefully before submitting any personal information.
1. About Us
Toypool is a toy-sharing and rental service that allows parents and guardians to borrow, play, and return toys for their children. Our platform operates under the model of “Subscribe♾️Play♾️Return♾️Repeat.”
Registered Office:
Toypool
Bengaluru, Karnataka, India
Email: support@toypool.in
Phone: +91 831 063 2898
Website: toypool.in
2. Information We Collect
We collect information necessary to provide our toy-sharing services safely and effectively. This includes:
A. Personal Information
When you register or use our platform, we may collect:
- Full name
- Mobile number
- Email address
- Delivery address and City
- Account login credentials
B. Order & Transaction Information
To process toy subscription, orders, and payments, we collect:
- Toy preferences and subscription history
- Order history and swap records
- Membership or subscription plan details
- Payment transaction metadata (we do not store full card details)
- Refund and return history
C. Child Preference Information
To recommend the most suitable toys, we collect limited child-related information provided by parents or guardians, including:
- Child’s age group and developmental stage
- Toy and play preferences
- Learning interests
D. Device & Technical Information
When you visit our website, we may automatically collect:
- IP address and device identifiers
- Browser type and operating system
- App version and session data
- Usage analytics and crash diagnostics
- Cookies and tracking data (see Section 6)
E. Location Information
We may collect approximate or precise location data where permitted by you, for purposes such as delivery coordination, serviceability checks, and fraud prevention.
F. Communications
We may maintain records of your interactions with us including customer support conversations, WhatsApp chats, emails, feedback submissions, and survey responses.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Processing toy rental requests, orders, and returns
- Delivering toys to your doorstep and coordinating pickups
- Recommending age-appropriate toys based on your child’s profile
- Managing your account, membership, or subscription
- Processing payments securely through authorized payment gateways
- Responding to your queries, complaints, and support requests
- Sending order confirmations, delivery updates, and operational notifications
- Sending promotional communications (only where you have consented)
- Improving our website, app, and overall user experience
- Conducting analytics to understand usage patterns
- Preventing fraud, misuse, and ensuring platform security
- Complying with legal obligations and regulatory requirements
4. Communication Consent
By registering on Toypool, you consent to receiving communications from us through the following channels:
- Phone calls
- SMS
- Push notifications (via app)
You may opt out of promotional communications at any time by contacting us at support@toypool.in. However, operational and transactional communications essential to your orders may still be sent.
5. Sharing of Information
We do not sell, rent, or trade your personal information to any third party. We may share information only in the following circumstances:
A. Service Providers
Trusted third-party partners who help us deliver our services, including:
- Payment gateways and financial processors
- Logistics and delivery partners
- Cloud hosting and data storage providers
- Analytics and performance monitoring tools
- Customer support and CRM platforms
B. Legal & Regulatory Requirements
We may disclose your information to comply with applicable law, respond to lawful government requests, prevent or investigate fraud, or protect the rights and security of Toypool and its users.
C. Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change.
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, maintain sessions, personalize content, and analyze usage patterns. Cookies help us understand how visitors interact with our platform so we can improve it continuously.
We use cookies for:
- Website and app performance improvement
- Maintaining user sessions and login state
- Personalizing toy recommendations
- Measuring marketing campaign effectiveness
- Platform security and fraud prevention
7. Payment Information
Toypool does not store your complete credit card, debit card, or banking credentials on its servers.
You are responsible for providing accurate and lawfully owned payment details. Payment processing is subject to the security standards and policies of the respective payment provider. Toypool expressly disclaims liability arising from unauthorized use of payment details not directly attributable to our negligence.
You are responsible for providing accurate and lawfully owned payment details. Payment processing is subject to the security standards and policies of the respective payment provider. Toypool expressly disclaims liability arising from unauthorized use of payment details not directly attributable to our negligence.
8. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. Our security practices include:
- Restricted access controls and role-based permissions
- Secure cloud infrastructure
- Encryption of sensitive data in transit and at rest
- Continuous monitoring and internal security protocols
- Authentication mechanisms for account protection
9. Children’s Privacy
Our services are designed for use by parents and guardians, not directly by children. We do not knowingly collect personal information from children without parental or guardian involvement and consent.
Parents and guardians are responsible for supervising their children’s use of our toys and services. If we become aware that a child’s personal information has been collected without appropriate consent, we will take steps to delete such information promptly.
10. Data Retention & Deletion
Retention
We retain your information only for as long as necessary to provide our services, manage your account, comply with legal obligations, resolve disputes, and fulfil our operational and financial requirements. Retention periods may vary depending on the nature of the data.
Deletion
You may request deletion of your account by contacting us at support@toypool.in. Upon receiving a valid deletion request:
- Your account will be deactivated and personal data removed or anonymized
- Certain information may be retained where required by law or for legitimate business purposes
- Pending dues or obligations must be resolved before deletion is processed
- Historical transaction records may be retained where legally required
11. Your Rights
Subject to applicable Indian law, you have the following rights regarding your personal information:
- Access — Request a copy of the personal information we hold about you
- Correction — Request correction of inaccurate or incomplete data
- Deletion — Request deletion of your personal data
- Restriction — Request that we restrict processing of your data in certain circumstances
- Withdrawal of Consent — Withdraw consent previously given for data processing
- Opt-Out — Unsubscribe from promotional communications at any time
12. Third-Party Services & Links
Our website may contain links to third-party websites, payment platforms, or external services. Toypool is not responsible for the privacy practices, security standards, or content of any third-party platforms. We encourage you to review the privacy policies of all external services you access through our platform.
13. International Data Transfers
Toypool operates primarily in India. In some cases, your data may be processed or stored by third-party service providers located outside India. Where this occurs, we take reasonable steps to ensure your data receives appropriate protection in accordance with applicable Indian data protection laws.
14. Updates to This Policy
Toypool operates primarily in India. In some cases, your data may be processed or stored by third-party service providers located outside India. Where this occurs, we take reasonable steps to ensure your data receives appropriate protection in accordance with applicable Indian data protection laws.
We encourage you to review this page periodically to stay informed about how we protect your information.
15. Grievance Officer & Contact
If you have any concerns, complaints, or questions about this Privacy Policy or how your personal data is handled, please contact us:
Grievance Officer
Toypool
Bengaluru, Karnataka, India
Email: support@toypool.in
Phone: +91 831 063 2898
Website: toypool.in
16. Consent
By accessing or using the Toypool platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. You consent to the collection, storage, processing, and sharing of your information as described herein.
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